eZforex  
 



eZforex.com, Inc.
Since 1994


For or From our valued Affiliate's and their sites:

TRUSTe online privacy certification
Effective: 5/5/2014

From an Affiliate site:
If you came here from an affiliate site as a customer, we protect your personal information from disclosure to other third parties and will not share your personal information. We, as site administrators, for affiliated or co-branded sites, have the ability to view the personal information collected through that site, but cannot use the personal information for any secondary purposes. Please understand that the information collected through this co-branded or affiliate site is owned and controlled by the affiliate or co-branded site. Please see their privacy statement for more information on how they treat personally identifiable information.
 
For our Affiliates or potential Affiliates:
 
Affiliate Program
To sign up for our affiliate program, the business is required to give contact information (such as name, address, and email address) as well as financial information (such as bank account information and tax ID). If we have trouble processing an affiliate sign-up, the information is used to contact the potential affiliate. We then may finish the sign up process through email or offline means.
 
Do we share client's personal information?
We do not share our clients' contact information or our clients' data containing their clients' personal information, except in the following limited circumstances:
 
Third Party Intermediaries
We use an outside shipping company to ship orders, and a checking account processing company to bill our clients for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We occasionally partner with other third parties to provide specific services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
 
Business Transitions
In the event eZforex.com, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, our clients' personal information will, in most instances, be part of the assets transferred. Clients will be notified via email or prominent notice on our Web site for 30 days prior to a change in use of their information. If, as a result of the business transition, the clients' personally identifiable information will be used in a manner different from that stated at the time of collection, they will be given choice consistent with our notification of changes section.
 
Legal Disclaimer
Though we make every effort to preserve our clients' privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. In addition, we may need to disclose your personal information and transaction activity to appropriate law enforcement authorities (with or without notice to you) when unlawful activity is suspected, to protect our property rights, and ensure compliance federal and state regulations.

 
What about non-personal information?
We do not share the aggregated demographic or statistical information that could identify our affiliates or clients. However, we do share site statistical information with other business partners and affiliates. This is not tied to, nor does it include personally identifiable information.
 
Cookies
A cookie is a piece of data stored on the clients' computer tied to information about the client. Usage of a cookie maybe tied to personally identifiable information while on our site to enable site navigation and ease of access. We use both session ID cookies and persistent cookies. For the session ID cookie, once client has closed the browser, the cookie simply terminates. If clients reject the cookie, they may still use our site. The only drawback to this is that the client will likely not be able to register or order. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s "help" directory.
 
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, referring/exit pages, platform type, and date/time stamp. This information is to administer the site, and track client's movement in the aggregate. IP addresses, etc. are not linked to affiliate's contact information.

 
What communications can I expect from the Site?
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we would need to send our clients/affiliates an email. Generally, clients may not opt-out of these communications. However, these communications are not promotional in nature.
 
Customer Service
We communicate with our clients on a regular basis to provide requested services. In regard to issues relating to their account, we reply via email or phone in accordance with the client's wishes.

 
Links
This Web site contains links to other sites. Please be aware that we, eZforex.com, Inc., are not responsible for the privacy practices of such other sites, including affiliate's sites that we host. We encourage our clients to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
 
Security
This Web site takes every precaution to protect our clients' information. When our clients submit sensitive information via the Web site, their information is protected both online and off-line.
 
When our registration/order form asks our clients to enter sensitive information (such as checking account number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when our clients are just 'surfing'.
 
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect client information. All of our clients' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our clients' information is protected. Finally, the servers that store personally identifiable information are in a secure environment -- in a locked facility.
 
Correcting/Updating/Deleting/Deactivating Personal Information
If an affiliates/client's personally identifiable information changes (such as zip code, phone, email or postal address), or if you no longer desires our service, we provide a way to correct, update or delete/deactivate clients' personally identifiable information. This can usually be done by emailing our Customer Support.
 
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at sales@ezforex.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our clients are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it prior to the change becoming effective.
 
If, however, we are going to use affiliates/clients' information in a manner different from that stated at the time of collection, we will notify clients by communicating with them pursuant to our contracts with them prior to the change becoming effective.
 
Contact Information
If affiliates/clients have any questions or suggestions regarding our privacy policy, please contact us at:
 
Phone: (903) 663-3056
Fax: (903) 663-1964
Email: support@ezforex.com
Postal Address:
eZforex.com, Inc.
3611 McCann Rd
Longview, TX 75605
 
Web site URL: http://www.ezforex.com/company/contact.asp

 
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