eZforex
 
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eZforex.com, Inc.
Since 1994

TRUSTe online privacy certification

eZforex.com Privacy Policy

Effective: 7/2/2019

At ezForex.com, Inc., we are devoted to maintaining trust through protecting our Clients privacy through a number of security precautions and the disclosure of our business practices.

This privacy policy applies to https://www.eZforex.com owned and operated by eZforex.com, Inc.. This privacy policy describes how eZforex.com, Inc. collects and uses the personal information provided on our web site: http://www.eZforex.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

In this policy, you will learn:

  1. What personal information eZforex.com, Inc. collects.
  2. How eZforex uses the information.
  3. With whom eZforex.com, Inc. may share user information.
  4. What types of security procedures are in place to protect the loss, misuse or alteration of information under eZforex.com, Inc. control.
  5. How users can correct any inaccuracies in the information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What other information may be collected.

This privacy policy covers only information that is collected through this Website, https://www.eZforex.com and does not cover information that may be collected through software downloaded from the site. This privacy statement covers the site https://www.eZforex.com.

What personal information is collected?

To sign up for our affiliate program, the business is required to give contact information (such as name, address, phone number, and email address), personal and sensitive information of officers (such as date of birth, Social Security number, Driver's License number and criminal history) as well as financial information (such as bank account information and tax ID). The contact information is used to contact the affiliate when orders are placed or questions arise. The personal and sensitive information of the affiliate's officers is used for compliance of federal regulations and "know your customer." The financial information is used for billing/credit purposes for the affiliate's orders. If we have trouble processing an affiliate sign-up, the information is used to contact the potential affiliate. We then may finish the sign-up process through email or offline means.

We collect a variety of personal information to facilitate the exchange purchase process. We collect such personal information as name, address, phone number in order to deliver the order to the affiliate's customer. In certain cases, we collect social security number, driver's license number, and passport information to compile with federal regulations of foreign exchange.

How eZforex uses the information we collect?

eZforex may use your information for the following purposes:

  • Collecting payment, processing and fulfilling your order and otherwise providing you with the information, products and services you may request from us
  • Complying with our legal and regulatory obligations (including fraud prevention, anti-money laundering and sanction screening); this may include checking the information you provide to us against information from other sources
  • Enforcing any contract entered into between you and eZforex.com, Inc.
  • Contacting you (including by email or phone)
  • Providing you with service messages, notifying you about changes to our Services or changes to our terms, conditions and policies
  • Improving customer experience and our quality of service
  • Data analysis to allow us to derive insight and to help make the eZforex.com, Inc. personalized and relevant, as well as to develop our business processes, products and services

Sharing of clients' personal information

eZforex does not sell your personal information to third parties. We do not share our clients' contact information or our clients' data containing their clients' personal information, except in the following limited circumstances:

Third Party Intermediaries

eZforex uses an outside shipping company to ship orders, and a checking account processing company to bill our clients for goods and services. These companies do not retain, share, store or use personal information for any secondary purposes. We occasionally partner with other third parties to provide specific services. These third parties are not allowed to use personal information except for the purpose of providing these services. Personal Information may include but not limited to: name, address, phone number, email address, and bank account information.

Business Transitions

In the event eZforex.com, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email or prominent notice on our Web site for 30 days prior to a change in use of their personal information. if as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. In addition, we may need to disclose your personal information and transaction activity to appropriate law enforcement authorities (with or without notice to you) when unlawful activity is suspected, to protect our property rights, and ensure compliance federal and state regulations.

What about non-personal information?

We may share the aggregated demographic or statistical information that could identify our affiliates or clients. This is not tied to, nor does it include personal information.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by eZforex.com, our affiliates, or analytics. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual IP address as well as aggregated basis.

We use cookies for our shopping cart, and to remember users' settings. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, referring/exit pages, platform type, and date/time stamp. This information is to administer the site, and track client's movement in the aggregate. IP addresses, etc. are not linked to affiliate's contact information.

What communications can I expect from the Site?

We may share the aggregated demographic or statistical information that could identify our affiliates or clients. This is not tied to, nor does it include personal information.

Service Announcements

On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we would need to send our clients/affiliates an email. Generally, clients may not opt-out of these communications. However, these communications are not promotional in nature.

Customer Service

We communicate with our clients on a regular basis to provide requested services. In regard to issues relating to their account, we reply via email or phone in accordance with the client's wishes.

Links

This Web site contains links to other sites. Please be aware that we, eZforex.com, Inc., are not responsible for the privacy practices of such other sites, including affiliate's sites that we host. We encourage our clients to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personal information. This privacy statement applies solely to information collected by this Web site.

Security

This Website takes every precaution to protect our clients' information. When our clients submit sensitive information via the Website, their information is protected both online and off-line.

When our registration form asks our clients to enter sensitive information (such as checking account number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when our clients are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect client information. All of our clients' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personal information. ALL employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our clients' information is protected. Finally, the servers that store personal information are in a secure environment -- in a locked facility.

Correcting/Updating/Deleting/Deactivating Personal Information

If an affiliates/client's personal information changes (such as zip code, phone, email or postal address), or if you no longer desire our service, we provide a way to correct, update or delete/deactivate clients' personal information. This can usually be done by emailing our Customer Support.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@eZforex.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our clients are always aware of what information we collect, how we use it, and under what circumstances (if any) we disclose it prior to the change becoming effective.

If, however, we are going to use affiliates/clients' information in a manner different from that stated at the time of collection, we will notify clients by communicating with them pursuant to our contracts with them prior to the change becoming effective.

Contact Information

If affiliates/clients have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: (903) 663-3056
Fax: (888) 277-8598
Email: support@eZforex.com
Postal Address:
eZforex.com, Inc.
213 N. Fredonia Street, Suite 240
Longview, TX 75601

Web site URL: http://www.eZforex.com/company/contact.asp

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